FAQ: After-Sales Service for a Ticket Loaded onto a Navigo Pass Using a Smartphone
- I can't buy my ticket / An error has occurred during purchase. How can I travel?
- I'm having a problem loading my Navigo pass with my phone
- I made a mistake when buying a ticket / I won't be using the ticket loaded on my Navigo pass. Can I change the ticket or get a refund?
- I made a mistake when buying a ticket / I won't be using the ticket loaded on my Navigo pass. Can I change the ticket or get a refund?
- Other questions about a ticket loaded onto my Navigo pass using my phone