How do I transfer my tickets between iPhones or with the Apple Watch?

There are two stages for transferring tickets between two iPhones compatible with the service: saving your digital Navigo card and then restoring the saved tickets.

1.     To save the tickets on your iPhone, go to the Wallet on your iPhone, select your Navigo pass and click on the more button(...) > Card Details > Remove Card (at the bottom), which will initiate the tickets backup.

Once the tickets are saved, they are deleted from the iPhone.

2.     Then, to restore previously saved tickets, go to the Wallet on your new iPhone, select the (+) button > Previous Cards, then select the backup you want to restore.

3.     In the mobile application, the menu Contact us > Tickets loaded on my iPhone > I want to recover the content [...] reminds you of the procedure to follow.

Tickets can be transferred between an iPhone and an Apple Watch from the Watch application on the iPhone, in the My Watch > Cards and Apple Pay tab. You can transfer tickets from an iPhone to a Watch and vice versa.

Please note: the Paris 2024 pass is non-refundable and non-transferable.