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FAQ and contacts
Reporting an incident or lost item on Public Transport
How do I report the behavior of an employee (driver, controller, travel agent, etc.)?

How do I report the behavior of an employee (driver, controller, travel agent, etc.)?

Updated on May 23 2024

For the network relevant operator to act swiftly, it's important to report any inappropriate behavior of one of its employees directly to them by specifying the day, time, line, direction, location, etc.

Find the name of the operator for my line. (in French)

Île-de-France Mobilités (formerly STIF) is with you all the way as your travel around the Île-de-France region. We are at the heart of the Paris region’s transport network, we bring together everyone involved (passengers, elected officials, manufacturers, transporters and infrastructure managers) and invest and innovate to improve the services provided.