How do I report the loss of my transport pass for replacement/refund?

You can report the loss or theft of your Navigo pass:

Online from your personal account: click on "report the loss/theft of my card" and follow the instructions. Once the online declaration is complete, your old Navigo pass will be permanently deactivated. You will receive your new Navigo pass within a maximum of 10 days (excluding weekends and public holidays) from the receipt of your request. If you have a subscription, it will already be loaded onto it (except for the day pass and Navigo Easy)

At certain RATP or SNCF Navigo Services Counters.

By phone: by contacting the Navigo Agency at 09.69.39.22.22 (non-premium rate call).

Your Navigo pass is replaced in case of loss or theft upon request against the payment of a flat fee of 15 euros including VAT. The fee will be charged on the next invoice if you make your request online or by phone. These fees must be paid at the time of the request if it is made at certain RATP or SNCF Navigo Services Counters.

GOOD TO KNOW:

In case of loss/theft of your pass, contracts/subscriptions and any entitlements to discounts are reloaded identically on a new Navigo pass, except for the Navigo Day pass and Navigo Easy. These cannot be replaced, and the tickets loaded onto them will not be refunded. You must purchase a new one to travel. The Navigo Day pass may be refunded in accordance with the current GT&C.

In the case of multiple contracts or subscriptions on the Navigo pass, the loss or theft declaration can be made online, but the replacement of the pass with the loading of transport tickets must necessarily be done in person, either at the commercial agency of the transport operators, at certain RATP counters, or at the SNCF Navigo Service Counter.

WARNING:

All trips made on your Navigo Liberté + contract up until the loss of your pass is registered will be billed and must be paid.