I can't install the ticket purchase service on my Android smartphone

The service for loading tickets onto Android smartphone requires installation.

Make sure you have a good network connection and a compatible smartphone.

If you have any doubts, you can launch again the installation process from the assistance section Contact us > My Phone / I'm having installation problems after logging on to Île-de-France Mobilités Connect.

The application will diagnose your equipment and guide you step by step. If the problem persists, an error message will indicate the problem.

If your telephone is not compatible for loading tickets into the telephone, you can probably use it to top up your Navigo pass.