I can no longer validate with my phone or my Android connected watch

If you are unable to validate, first make sure you have NFC activated and that you have a valid ticket (date and zone) for the journey you wish to make.

Validation with your phone or connected watch can malfunction for a number of reasons: software updates, changes to phone settings, cohabitation with other services using NFC, etc.

Here are some possible solutions:

  • Install the latest updates for your mobile application or application for your connected watch offering the Île-de-France transport ticket purchase service and the add-on application Ticket sans contact or My Navigo Tickets depending on your phone model.
  • Restart your phone and/or the connected watch, then launch your mobile application offering the Île-de-France transport ticket purchase service.
  • Deactivate and then reactivate NFC in the settings on your phone or connected watch.
  • If your tickets are loaded into the add-on application My Navigo Tickets, do not uninstall it, as this would result in the loss of the tickets it contains. Check Google Play to see if a new version is available and update it on your smartphone.
  • If you are using the Ticket sans contact add-on application, you can uninstall it and then reinstall it without any risks for your tickets.
  • If your tickets are loaded onto a UICC card and you have a phone with two UICC slots, make sure that this card is placed in slot 1.
  • If your tickets have been loaded into the add-on application My Navigo Tickets, check your tickets in your mobile application to see if you need to reconnect to the service (see How to validate with my phone).·      
  • If your phone supports it, go to the Settings > Connections >  NFC and contactless payments >  Others:

o   Select "SIM card" if your tickets are stored on the SIM card;

o   Select "Integrated secure element" if your tickets are stored in the phone's secure element;

Select "Android operating system" if your tickets are stored in the My Navigo Tickets add-on application

One of these operations must enable the service to function again.

If this is not the case, you can contact Customer Services from Contact us > The tickets loaded on my Phone > I have another request.