Legal notice, General conditions of use and Privacy policy for Ile-de-France Mobilités applications

The following paragraphs apply to both the Île-de-France Mobilités mobile application and the Transport Public Paris 2024 mobile application, hereinafter referred to as "the Île-de-France Mobilités mobile applications", unless otherwise stated.

Terms of use

Edition

The Île-de-France Mobilités mobile applications mentioned above and all its sub-domains and sections are Île-de-France Mobilités services.

Publication manager: Laurent PROBST, General Manager

Editorial manager: Xavier GUEPET, Communications Director

Île-de-France Mobilités

39 bis-41 rue de Châteaudun75009, Paris

Tel: 01-47-53-28-00

Mail: [email protected]

Technical description

Hosting

Microsoft France

39 Quai du Président Roosevelt, 92130 Issy-les-Moulineaux, France

Tel: 09 70 01 90 90

Media development and integration

The Île-de-France Mobilités mobile applications mentioned above were integrated by Instant System (www.instant-system.com) and Capgemini (https://www.capgemini.com/).

Route planner

The Île-de-France Mobilités mobile applications mentioned above rely on Navitia open source technology developed by Hove for route planning, fare calculation, timetables and geolocation of nearby transport stops and points of interest.

https://navitia.io/

For bicycle itineraries, the Île-de-France Mobilités mobile applications mentioned above display the bicycle travel solutions provided by La Compagnie des Mobilités' Géovélo service (www.geovelo.fr). It relies on Open Data on the availability of self-service bicycles from JC Decaux (https://developer.jcdecaux.com) and Smovengo (https://www.smovengo.fr/*) via its Velib offer, as well as on algorithms for predicting future availability, designed by Qucit (https://www.qucit.com/*).

Cartographies

The schematic maps of the transport networks were designed by Latitude Cartagène (www.latitude-cartagene.com). Neighborhood plan maps were designed by Île-de-France Mobilités. They are based on data from IGN (www.ign.fr), IAU (www.iau-idf.fr/), APUR (www.apur.org) and IDFM.

Ile-de-France Mobilités Connect

The Île-de-France Mobilités mobile applications mentioned above are based on an Ile-de-France Mobilités Connect authentication module, which stores the customer's authentication and personal data, developed and hosted by Worldline (www.worldline.com). This authentication brick provides Ile-de-France Mobilités public transport users with a unique identifier to access all the services deployed by Île-de-France Mobilités. This service is developed and hosted by Wordline.

Ticketing Services

Île-de-France Mobilités mobile application ticketing services are based on: an SDK delivered by Dejamobile and a billing system operated by Worldline (www.worldline.com).

After-sales service orchestrator

The Île-de-France Mobilités mobile applications mentioned above are based on a technical module that distributes after-sales service requests to the corresponding operators, developed and hosted by Worldline (www.worldline.com).

Terms and conditions of use

Mobile application description

The Île-de-France Mobilités Mobile Applications mentioned above are Île-de-France Mobilités applications that allow you to prepare your journeys in the Ile-de-France region thanks to the functions of :

- Itinerary search

- Public transport timetables

- Traffic info

- Consulting plans

- Search for nearby mobility services

- Buying tickets: if your phone is eligible, the Île-de-France Mobilités mobile applications mentioned above enable you to buy tickets from your phone and load them onto a Navigo pass, or store them directly on your phone.

To access and use the Île-de-France Mobilités mobile applications listed above, you must download them from the AppStore and Google Play platforms. The Île-de-France Mobilités mobile applications listed above have been developed for cell phones running Apple IOS and Android operating systems.

The fare purchase service is available on phones equipped with NFC (contactless) technology from version Android 6. The list of eligible phones is available on the stores.

If you have a compatible phone (see list of compatible phones), the titles you have purchased can be stored on your phone, and all you have to do is pass it over the terminal to validate.

The use of the Île-de-France Mobilités mobile applications mentioned above signifies the user's express agreement to the applications of the present clause, as well as to the present general terms and conditions.

Île-de-France Mobilités reserves the right to modify these terms and conditions at any time and undertakes to inform Users within a reasonable period of time.

The Public Transport Paris 2024 application has been translated with the help of Deepl Artificial Intelligence. Ile-de-France Mobilités is not responsible for any translation errors.

Mobile application access

Access to and use of the Île-de-France Mobilités mobile applications mentioned above are reserved for strictly personal use. You agree not to use these mobile applications or the information or data contained therein for commercial, political or advertising purposes, or for any form of commercial solicitation.

Mobile application availability

The Île-de-France Mobilités mobile applications mentioned above are accessible 24 hours a day, 7 days a week, except in cases of force majeure or events beyond the control of Île-de-France Mobilités. However, Île-de-France Mobilités may decide to interrupt the service for technical maintenance to ensure the proper operation of the mobile application and related equipment, or for any other reason.

Car-sharing and car-pooling data

The Île-de-France Mobilités mobile applications mentioned above display, for information purposes, the carpooling and carsharing solutions provided by the following services:

- Communauto: https://paris.communauto.com/

- Citygoo : https://www.citygo.io/

- iDVROOM :

- Covoit'ici (in the Vexin): https://covoitici.fr/

- Klaxit: https://www.klaxit.com/

- Ynstant: https://www.ynstant.io/

- Mobicoop: https://www.mobicoop.fr/

- Ouihop: https://www.ouihop.com/

- Rezo Pouce (in Yvelines): https://www.rezopouce.fr/

- Blablalines: https://www.blablalines.com/

- Karos: https://www.karos.fr/

- Clem': https://clem.mobi/

Access to the 3117 emergency number

31177 (SMS) or 3117 (call) is the alert number available 24/7 on the entire French rail network and on the RATP rail network to report a dangerous situation you have experienced or witnessed. The Île-de-France Mobilités mobile applications mentioned above allow you to access this alert service via the "3117" button on the home screen.

In the event of an incident or risk, the Alerte 3117 mobile application puts you in instant contact with the appropriate transport operators, who hold a professional card issued by the Conseil National des Activités Privées de Sécurité (CNAPS).

This alert number and mobile application are managed by SNCF. For more information, and in particular concerning the collection of geolocation and personal data, click on the link www.sncf.com/fr/services/securite/31-17

Île-de-France Mobilités is not responsible for this service and does not collect any personal data.

Real-time data

The Île-de-France Mobilités mobile applications mentioned above broadcast real-time information provided by each of the Île-de-France transport operators on the lines they operate. This information includes waiting times for upcoming trains, RERs, metros, buses and streetcars, as well as messages about planned or unexpected disruptions on the transport network. The quality of the data comes from the accuracy of the information transmitted by each of the Ile-de-France transport operators.

Intellectual property rights

All texts, graphics, designs, icons, photographs, plans, logos, videos, sounds, trademarks, texts (...) and more generally all elements making up the Île-de-France Mobilités mobile applications and the Île-de-France Mobilités mobile applications themselves are protected by current intellectual property laws.

Île-de-France Mobilités owns these rights or has acquired the necessary rights to use them.

All of the elements making up the Île-de-France Mobilités mobile applications and the Île-de-France Mobilités mobile applications themselves may not be represented or reproduced, in whole or in part, in any medium whatsoever, without the express prior written consent of Île-de-France Mobilités.

Failure to comply with this obligation constitutes an act of counterfeiting for which the perpetrator may be held civilly or criminally liable. Île-de-France Mobilités reserves the right to take legal action against any person who has committed acts of counterfeiting.

The brands and logos reproduced on the Site, and in particular the Île-de-France Mobilités, Navigo and Vianavigo brands and logos, are registered trademarks. Any total or partial reproduction of these trademarks and/or logos, alone or in combination, on any medium whatsoever, without the prior written authorization of IDFM, is prohibited.

Thus, for any use, request for reproduction, representation, adaptation of elements contained in the Site, not expressly authorized, please contact us via the form located in the Contact section.

Responsibilities

The Île-de-France Mobilités mobile applications and the data appearing on the Île-de-France Mobilités mobile applications themselves are provided for information purposes only. They are non-contractual and Île-de-France Mobilités cannot be held liable for them.

Information on schedules, routes and traffic was supplied to Île-de-France Mobilités by the Ile-de-France transport operators Géovélo, Qucit and Jc Decaux.

Île-de-France Mobilités cannot be held responsible for errors due to erroneous information provided by: transport companies, Géovélo, Qucit, and JC Decaux, in particular for transport timetables communicated to Île-de-France Mobilités which prove to be inaccurate.

Consequently, Île-de-France Mobilités cannot guarantee the accuracy of the data provided at the date mentioned.

Île-de-France Mobilités regularly updates the Ile-de-France Mobilités applications in line with the timetable changes communicated by the transport operators. However, updating the Ile-de-France Mobilités applications may take some time after the new timetables have actually been applied. This delay depends on the date on which the new timetables are communicated, and on the incompressible time between updates of the Ile-de-France Mobilités applications (weekly updates).

Île-de-France Mobilités also reserves the right, at any time and without notice, to make improvements and/or changes to the Ile-de-France Mobilités applications.

Île-de-France Mobilités may not be held liable for any of the following:

For damages of any kind, direct or indirect, resulting from the use of Ile-de-France Mobilités applications and in particular any operating loss, financial or commercial loss, loss of programs and/or data in particular in the information system of the User of Ile-de-France Mobilités applications;
For damages of any kind, whether direct or indirect, resulting from the content and/or use of websites linked to Ile-de-France Mobilités applications or to which Users may have access via Ile-de-France Mobilités applications and which are not Ile-de-France Mobilités websites;
In the event of malfunctions attributable to third-party software, whether or not incorporated into Ile-de-France Mobilités applications or implemented from them;
In the event of total or partial inability to access Ile-de-France Mobilités applications and their content;
In the event of omissions and/or errors in the Ile-de-France Mobilités applications.

Any decision that may be taken by a User in view of the data contained on the Ile-de-France Mobilités applications will be the exclusive responsibility of that person.

The timetables shown on the present Ile-de-France Mobilités applications do not take into account any disruptions that may occur, for whatever reason, on the public transport network of the Ile-de-France region. Ile-de-France Mobilités declines all responsibility in this respect.

Users

The User of the Ile-de-France Mobilités applications is liable for damages of any kind, whether material or immaterial, direct or indirect, caused to any third party, including Ile-de-France Mobilités, as a result of the use or illicit exploitation of the Ile-de-France Mobilités applications itself and/or any of its elements, regardless of the cause and place of occurrence of such damages, and guarantees Ile-de-France Mobilités against the consequences of any claims or actions to which it may be subject as a result.

Users of Ile-de-France Mobilités applications waive all rights of recourse against the company in the event of legal action being taken against them by a third party as a result of the illicit use and/or exploitation of the Site.

Hyperlinks

Île-de-France Mobilités authorizes any website or other medium to set up a hypertext link to the home page of its Site, with the exception of those containing content of a controversial, pornographic, xenophobic or immoral nature.

The link must clearly indicate the nature of the content, as well as the exact address of the page.

Any use of links to Ile-de-France Mobilités applications for commercial or advertising purposes is prohibited.

Île-de-France Mobilités reserves the right to hold liable any author of a hyperlink that :

has not sought the prior authorization of Île-de-France Mobilités or has disregarded the latter's refusal to establish a link to a page other than the Site's home page,
Did not respect the intellectual property rights pertaining to the elements of the Ile-de-France Mobilités applications;
Would not have clearly identified the nature of the content and the exact address of the page (source and target) in order to avoid any confusion in the minds of Internet users.

Île-de-France Mobilités has no control over any information accessible via hypertext links to other websites or other Internet sources, and declines all responsibility for the content and services available on or from these external sites or sources.

Applicable law

The present terms and conditions, the Site and the mobile application, as well as the contents of the Site and the mobile application, and any consequences of its use or its availability or unavailability, are governed by French law. Use of the Site and mobile application signifies the User's express agreement to the application of the present clause.

Personal data protection for the Ile-De-France Mobilité mobile application

From the Île-de-France Mobilités mobile application, Île-de-France Mobilités, in its capacity as data controller, may collect and process information identifying you (for example: your name, your personal details, your IP address). This information is hereinafter referred to as "Personal Data" or "Data".

Data protection is essential to building a relationship of trust. To this end, Île-de-France Mobilités constantly monitors compliance with the legal rules - the General Data Protection Regulation 2016/679 of April 27, 2016 and the amended Data Protection Act 78-17 of January 6, 1978 - on the protection of Personal Data and intends to ensure responsible governance of its IT files as well as the greatest transparency on the Data processing it operates. To this end, Île-de-France Mobilités has appointed a Data Protection Officer (DPO). He ensures that the processing of personal data by Île-de-France Mobilités complies with the applicable regulations.

This information notice explains why Île-de-France Mobilités may collect your Data, how your Data will be used and protected, how long it will be kept and the rights you have.

Who are the people whose Data is collected?

Visitors to the Île-de-France Mobilités mobile application managed by Île-de-France Mobilités.

What data does Île-de-France Mobilités use and where does it come from?

Only identification, contact, connection, position and multimedia/photo access Data will be collected by Île-de-France Mobilités as part of the services offered on the Île-de-France Mobilités mobile application. All Data collected will be provided by users of the mobile application.

For what purposes and on what basis is your Data collected and used?

Contact form

By completing our contact forms on the Île-de-France Mobilités mobile application, you consent to Île-de-France Mobilités collecting and processing your Data in order to identify you and respond to your request.

Purchasing

By purchasing tickets or recharging your complementary mobility services (e.g. Velib, Communauto...) on the Île-de-France Mobilités mobile application, you consent to Île-de-France Mobilités collecting and processing your Data in order to identify you and respond to your request.

Subscribe to Île-de-France Mobilités alerts (e-mail, SMS and mobile application notifications)

By subscribing to our alerts, you agree to receive Île-de-France Mobilités-related information by e-mail, SMS or mobile notifications. You can unsubscribe at any time by clicking on the links or action buttons provided for this purpose from your personal space on the website or from your favorites on the mobile application.

Geolocation data privacy policy

By accepting that Île-de-France Mobilités can access your geolocated position from your phone, you will be able to use your position as a starting point for the route search, for the around me module and for managing notifications from the Île-de-France Mobilités mobile application.

You accept that Île-de-France Mobilités can access your background location for the guidance functionality, knowing that, for confidentiality reasons, this user data is only used within the framework of this functionality and is not stored by the application.

Download plans

By agreeing to allow Île-de-France Mobilités access to the photo/multimedia/file directories, you will be able to download PDFs of event pages and store images of the schematic map (available offline). These elements are stored in a folder specific to the Île-de-France Mobilités mobile application.

Cookies and other trackers

A "cookie" is a piece of information, generally small in size and identified by a name, which may be transmitted to your browser by a website or mobile application to which you connect. Your web browser or mobile application will store it for a certain period of time, and send it back to the web server or application each time you reconnect. Cookies have many uses: they can be used to memorize your customer ID with a merchant site, the current contents of your shopping cart, an identifier enabling your browsing to be tracked for statistical or advertising purposes, etc.

List of cookies used by the Île-de-France Mobilités mobile application :

- Matemo

- Wootric

- Batch

- Contentsquare

Who has access to your Data?

Île-de-France Mobilités takes all necessary measures to guarantee the security and confidentiality of the Data it has collected, i.e. to ensure that only authorized persons have access to it.

Only those persons authorized to access your Data by virtue of their activities within the relevant departments of Île-de-France Mobilités, in charge of the corresponding processing, have access to your Data within the limits of their authorization.

Similarly, our service providers may have access to your Data on an as-needed basis and in a secure manner as part of the performance of their services.

Your Data may also be disclosed to certain authorities in accordance with applicable laws and regulations.

How long is your Data kept?

Your Data is stored in accordance with the applicable legal deadlines.

What are your rights regarding your Data?

Within the limits and conditions authorized by the regulations in force, you can :

- Access all your Data ;

- Rectify, update and delete your Data, subject to legitimate reasons ;

- You may object to the processing of your Data for legitimate reasons and to the processing of your Data for prospecting purposes without any reason ;

- Request the portability of your Data, for processing based on your consent or on the performance of a contract concluded or to be concluded;

- To request a limitation of the processing we carry out on your Data;

- Withdraw your consent at any time (for any processing subject to your consent) ;

- lodge a complaint with a competent supervisory authority, i.e. that of the country of the European Economic Area in which you habitually reside, your place of work or the place where the alleged breach of regulations was committed (in France, the CNIL ).

In addition, you have the option of communicating to us directives concerning the retention, deletion and communication of your Data after your death, which directives may also be registered with a "certified digital trusted third party". These directives may also be registered with a "certified digital trusted third party". These directives may designate a person responsible for their execution. Failing this, your heirs will be designated.

How to exercise your rights

To exercise your rights, please contact our Data Protection Officer by e-mail or post, stating your full name, contact details and providing a copy of your ID.

Data Protection Officer

Postal address: Île-de-France Mobilités, 41 rue de Châteaudun, 75009 Paris

E-mail: [email protected]

Personal data protection for the Transport Public Paris 2024 mobile application

From the Transport Public Paris 2024 mobile application, Île-de-France Mobilités, in its capacity as data controller, may collect and process information identifying you (for example: your name, your personal details, your IP address). This information is hereinafter referred to as "Personal Data" or "Data".

This information notice explains why Île-de-France Mobilités may collect your Data, how your Data will be used and protected, how long it will be kept and the rights you have.

Who are the people whose Data is collected?

Visitors to the Transport Public Paris 2024 mobile application managed by Île-de-France Mobilités.

What data does Île-de-France Mobilités use and where does it come from?

Only identification, contact, connection, position and multimedia/photo access Data will be collected by Île-de-France Mobilités as part of the services offered on the Public Transport Paris 2024 mobile application. All Data collected will be provided by users of the mobile application.

For what purposes and on what basis is your Data collected and used?

Contact form

By completing our contact forms on the Transport Public Paris 2024 mobile application, you consent to Île-de-France Mobilités collecting and processing your Data in order to identify you and respond to your request.

Purchasing

By purchasing tickets or recharging your complementary mobility services (e.g. Velib, Communauto...) on the Transport Public Paris 2024 mobile application, you consent to Île-de-France Mobilités collecting and processing your Data in order to identify you and respond to your request.

Subscribe to Île-de-France Mobilités alerts (e-mail, SMS and mobile application notifications)

Geolocation data privacy policy

Download plans

By agreeing to allow Île-de-France Mobilités access to the photo/multimedia/file directories, you will be able to download PDFs of event pages and store images of the schematic map (available offline). The elements are stored in a directory specific to the Transport Public Paris 2024 mobile application.

Cookies and other trackers

List of cookies used by the mobile application Transport Public Paris 2024 :

- Matemo

- Wootric

- Batch

- Contentsquare

Who has access to your Data?

Île-de-France Mobilités takes all necessary measures to guarantee the security and confidentiality of the Data it has collected, i.e. to ensure that only authorized persons have access to it.

Similarly, our service providers may have access to your Data on an as-needed basis and in a secure manner as part of the performance of their services.

Your Data may also be disclosed to certain authorities in accordance with applicable laws and regulations.

How long is your Data kept?

Your Data is stored in accordance with the applicable legal deadlines.

What are your rights regarding your Data?

Within the limits and conditions authorized by the regulations in force, you may :

- Access all your Data ;

- Rectify, update and delete your Data, subject to legitimate reasons ;

- You may object to the processing of your Data for legitimate reasons and to the processing of your Data for prospecting purposes without any reason ;

- Request the portability of your Data, for processing based on your consent or on the performance of a contract concluded or to be concluded;

- To request a limitation of the processing we carry out on your Data;

- Withdraw your consent at any time (for any processing subject to your consent) ;

In addition, you have the option of communicating to us directives concerning the retention, deletion and communication of your Data after your death, which directives may also be registered with a "certified digital trusted third party". These directives may also be registered with a "certified digital trusted third party". These directives may designate a person to be responsible for their execution. Failing this, your heirs will be designated.

How to exercise your rights

To exercise your rights, please contact our Data Protection Officer by e-mail or post, stating your full name, contact details and providing a copy of your ID.

Data Protection Officer

Postal address: Île-de-France Mobilités, 41 rue de Châteaudun, 75009 Paris

E-mail: [email protected]