Dossier
Île-de-France Mobilités:
connected mobility
Travel without limits
Constantly searching for more fluid travel for passengers, Île-de-France Mobilités and its partners are continually developing new services to simplify their lives and save them time.
Île-de-France Mobilités is on a mission to enhance your travel experience. Whether it's providing digital tickets for all, a versatile mobile app promoting seamless connections between modes of transport or upgrading passenger information systems to be more accurate and user-friendly, our innovations all aim for one thing: to ensure every passenger enjoys a smoother journey.
The Île-de-France Mobilités app for highly personalised journeys
More than a million people have downloaded the Île-de-France Mobilités mobile app.
The most valuable app for planning your trips in the Paris region isn't just about public transport; it also covers biking and carpooling options, along with purchasing transport tickets.
This Android and iOS app offers real-time updates on train and bus times, advises on optimal boarding positions for quicker exits from metro trains, stores your preferred modes of transport and addresses, features a real-time trip planner to streamline your journeys, and even helps you avoid crowded trains.
The Île-de-France Mobilités app offers a host of features to efficiently find your way around the Paris region network.
Travel tickets on your smartphone or smart watch
You can now purchase tickets and validate your journey using your smartphone or smartwatch on the Île-de-France Mobilités network! Whether you have an Android phone, iPhone, Apple Watch, or Galaxy Watch, ticketing has gone digital for everyone in Île-de-France.
Passenger information is reinventing itself
In the Paris region, passenger information is undergoing a makeover, with new accessible screens on metro platforms, state-of-the-art information terminals at bus stops, and multilingual customer service staff. Let’s see what's new.
Panam, the new metro passenger information screens
What is the difference between the old screens and the new ones?
The new screens display:
- waiting time between the next two metros
- real-time service status
- fully accessible information (with an enlarged font, reinforced contrasts and definition and better sound diffusion of information messages).
New outdoor information terminals for buses
Between 2025 and 2032, a total of nine thousand outdoor bus information terminals will be replaced. The goal is to standardise passenger information across the Île-de-France region and enhance its quality. The upgraded terminals will display waiting times for the next and following buses, provide information on the number of upcoming buses, and offer traffic-related updates in case of disruptions.
Passenger loads on trains in real time
For the first time in France, a real-time passenger information system is being deployed on train Lines H, J, K, L, N, and R, on part of Line P and on the RER E.
This system, fully funded by Île-de-France Mobilités, presents real-time information on the passenger load of approaching trains on information screens on platforms.
The objective is to deploy the system on all trains able to measure passenger load (half of the current fleet) and improve comfort and on time performance on the network.
TRAdivIA: customer service staff now speak 17 languages
Thanks to TRAdivIA, a cutting-edge translation system fully funded by Île-de-France Mobilités, passengers can now ask for directions in Korean, Romanian, Turkish, Arabic, Hindi, and 12 other languages. This sophisticated system, powered by artificial intelligence, is now available on all metro lines, RER Lines A and B, as well as tram T3a and T3b.
TRAdivIA, installed on tablets used by 3,300 customer service staff across the network, offers a range of capabilities:
1. Translating text from one language to another
2. Transcribing speech from one language into text in another language
3. Vocalising text from one language into speech in another language
As a lasting legacy of the Paris 2024 Games, TRAdivIA will continue to benefit the region, as the Paris area welcomes nearly 50 million tourists each year.
