What should I do if my iPhone or Apple Watch is lost or stolen?

In Île-de-France Mobilités application, you can report a lost or stolen device by going to Contact us or My space > Manage my account > My media, which will redirect you to the Locate application on another device to locate your device and report it lost, or to iCloud.com.

If you no longer have your iCloud login or you cannot access another Apple device, contact Apple.

This declaration of loss or theft on the Apple interface triggers, among other things, an attempt to save the tickets contained in the digital Navigo card that was on the lost/stolen phone.

If a backup has been made and you have a compatible iPhone or Watch, you can start restoring your tickets from the Wallet by selecting the (+) button > Previous Card and then selecting the backup you want to restore (see §3.8).

If there has been no backup or if your new phone is not compatible with the service, send your request on another phone in the transport application from the section Contact us > My Phone > My phone has been stolen/lost or via the Île-de-France Mobilités website.

In accordance with the General Terms and Conditions of Use for transport tickets, only Navigo Monthly and Navigo Weekly passes are eligible for partial reimbursement.