FAQ: After-Sales Service for a Ticket Loaded on your Smartphone or Connected Watch
- I've bought a ticket, but it doesn't appear on my smartphone / connected watch
- I made a mistake when buying a ticket or a pass / I won't be using my pass loaded on my phone. Can I exchange my pass or get a refund?
- I would like to change the zones of the pass loaded in my phone / my connected watch
- I've uninstalled my Android application. Will I lose the tickets I've already bought?
- I've reset my Android phone/connected watch. Will I lose my previously purchased tickets?
- I've uninstalled my iOS application. Will I lose my previously purchased tickets?
- What should I do if my iPhone or Apple Watch is lost or stolen?
- What should I do if my Android phone or connected watch is lost or stolen?
- Where can I find my support number?
- I will change my iPhone or Apple Watch with thicket inside. How can I transfer my tickets?
- My Navigo Weekly or Navigo Monthly pass no longer appears on the Apple Wallet. Can I still travel?
- I will change my Android phone with some tickets in it. How can I transfer my tickets?
- What do I do if the service is installed on both the UICC card and the Android phone?